Cruise With Confidence - Emerald Cruises

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Book with Confidence

We’ve created our Book with Confidence Assurance to provide you with the flexibility to defer travel plans, change departure dates and even cancel your itinerary with no fees from Emerald Cruises (third party fees may apply). This means you can have complete peace-of-mind when booking your next getaway with us. 

Cruise with Confidence

To ensure you can travel in complete confidence, we are continuing to work closely with Cruise Lines International Association (CLIA) and local and international government health agencies. Your safety and wellbeing is our highest priority and we are constantly updating our protocols to meet government guidelines and exceed regulatory requirements. 

Our Latest Covid-19 Update

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Latest Covid-19 Update

Covid-19 FAQ


Q. Do I need to be fully vaccinated to travel?

In order to travel with the Scenic Group (which includes Scenic Luxury Cruises & Tours, Emerald Cruises, Evergreen and Mayflower), Emerald Cruises currently recognises the following vaccines. We will also accept a combination of two different vaccines from this list:

• 2 doses BioNTech & Pfizer
• 2 doses Moderna
• 2 doses AstraZeneca
• 1 doses Johnson & Johnson
• 2 doses Sputnik V
• 2 doses Sinopharm / Sinovac

While Emerald Cruises can accept these vaccines, the guest and booking agents are responsible for ensuring that countries transited to and from the port of embarkation / disembarkation also accept these vaccines.

Emerald Cruises also recognises that the landscape around vaccination is changing quickly.

The requirement for booster vaccinations is being carefully monitored, however at the time of issue of this document, Emerald Cruises does not require booster vaccinations for guests or crew.

Should a guest be in receipt of a vaccination not listed above, but which is approved by their National Health Authority, Emerald Cruises will consider acceptance on a case-by-case basis.

Q. Are there additional travel requirements for my journey?
A. Guests are required to comply with any government requirements to enter countries on their itinerary at the time of travel. It will remain the responsibility of the guests to ensure they meet all necessary requirements including any necessary proof of vaccination and/or negative Covid-19 test results should this apply at the time.
Q. Do I need to provide a negative PCR Covid-19 test prior to embarking my cruise?
A. We require guests to provide proof of a negative PCR Covid-19 test (taken within 72 hours of departures) when boarding the ship.
Q. Do I need to complete a pre cruise health questionnaire?
A. To ensure all guests are safe and well before your journey with us begins, we will require you to complete a pre-departure medical health evaluation. The form will be sent out 7 days prior to the departure of your journey and will need to be returned/completed no later than 5 days prior.
Q. Do I need to pack my own mask and hand sanitiser?
A. We recommend guests should travel with their own face mask and hand sanitiser to have available in their hand luggage for connecting travel arrangements which may include flights, hotels, and transfer arrangements.


Q. Will there be enhanced cleaning?
A. Our on-board crew will be increasing and enhancing our already frequent and high standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities. Any touchscreens such as iPads will be thoroughly disinfected after each use and hand sanitisation stations will be placed throughout the ship.
Q. What social distancing measures are in place?
A. All guests are required to maintain a 2-metre or 6 feet physical distance. In addition, we have adjusted the various touchpoints of your journey, allowing you to check in and check out in a completely contact-free way. Through a phased embarkation you will be able to arrive and depart from the ship smoothly and with safe social proximity in mind. 
Q. Do I need to wear a mask
A. Face masks should be carried by guests at all time. However, are only required to be worn when moving through the ship, where social distancing is not possible. Face masks will be available in guest suite accommodation and from Reception on board.
Q. Will there be a health and safety briefing?
A. Our medical expert will host mandatory briefings and screenings. These events are designed to ensure every member of our guests and crew are healthy and offer an opportunity to allay any concerns or ask any questions you may have about our safety protocols.
Q. Is there any changes to dining?
A. All dining options on board your cruise are currently being delivered as advertised. If local requirements change and health advisory is altered, self-serve buffets will suspend accordingly. 
Q. Will there be any impact to excursions on my journey?
A. Whilst we are planning to operate our schedule of on-shore excursions, they will be conducted according to local Covid-19 requirements and so the following may apply: 

-Opening times of venues may be changed 
-Group sizes may be changed or adjusted on a daily basis 
-There may be other amendments to excursions, due to possible closures, or routing changes etc 
Q. What happens if travel restrictions change while on my cruise
A. In the event that travel restrictions or quarantine requirements change during your cruise, the on board staff will liaise with you directly in relation to amending any travel arrangements.
Q. What happens if a positive case is detected on board?
A. Guests that present any Covid-19 symptoms will be required to immediately isolate within their suite alongside any members of the same travelling party sharing the suite. A rapid Covid-19 antigen test will be conducted followed by a PCR test. We will also be required to adhere to any local government quarantine and testing recommendations if a guest or crew member returns a positive COVID-19 PCR test result.
Q. I need to be able to provide a negative PCR test to return home, how will this be managed?
A. For returning travellers required to present a negative COVID-19 test within three calendar days of departure for their home port, we will have a team administer the PCR testing onboard prior to your disembarkation.  This has been arranged at no additional cost to our guests.
Q. I have post cruise arrangements how will I receive a PCR test result to align with my government requirements?
A. Unfortunately, logistically it will not be possible for us to manage PCR testing for our guests with differing post cruise arrangements prior to their homeward flight.  Complimentary PCR testing for guests will be administered by Scenic Group on the ship prior to debarkation. Guests that are doing their own arrangements or extending their stay will need to source their own PCR test to align with their return home.  If guests would prefer to move their extended stay to pre cruise, they will be able to take advantage of our complimentary testing.
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