Book With Confidence

Assurance to give you peace of mind when booking

From the moment you book your holiday with Emerald Cruises, we want you to feel the benefit of our award-winning service and exceptional EmeraldVALUE. That’s why we’ve created our Book with Confidence Assurance to give you complete peace of mind when booking your next getaway with us.
Our Flexible Booking Policy


With our Flexible Booking Policy‡, for new 2022 European River Cruise or 2022/2023 ocean cruise bookings, you can defer your travel plans by transferring to an alternate departure date or itinerary or cancel up to 60 days prior to your cruise commencing with no fees from Emerald Cruises (third party fees may apply).  For cancellations, the value of the booking will be applied as a Future Travel Credit (FTC) which is valid for 24 months. This flexible booking and cancellation policy excludes Russia.

Free Deposit Protection Plan

Available for a limited-time our free Deposit Protection Plan* (value of $125 per person) offers additional peace of mind, and is available across our European and Southeast Asia collection of river cruises.

Platinum Protection Plan

For added protection, The Platinum Protection Plan is available for new river and ocean cruising bookings* for travel after 1 January 2022. If you are unable to travel due to health reasons, or your travel plans are impacted by COVID-19, up to 31 days prior to departure with a 100% refund (less airline cancellation fees and PPP cost), or a 70% refund between 15 and 30 days prior to departure (less PPP cost). Learn more 

Awarded by Cruise Critic

We are proud to be awarded by the discerning Editors of Cruise Critic 'Best River Line For Value' 5 years in a row and running. There’s nothing quite like an Emerald Cruises holiday. Innovative ships and luxurious yachts, generous inclusions and meticulously-planned itineraries showcasing the very best of Europe and Asia, make our journeys exceptional for the price.

Rest assured, you are in safe hands when booking your next adventure with Emerald Cruises.
Emerald Cruise Critic Awards
Book with Confidence
Enjoy exceptional EmeraldVALUE
No two ways about it, our holidays are great value for money, and always will be. From affordable deluxe suites and fully-inclusive meals, to a generous list of EmeraldPLUS activities and excursions, all your needs are catered for, and you’ll be amazed at what’s included.
 
Since the arrival of our first Star-Ship on the rivers of Europe in 2014, to the launch of Emerald Azzurra in 2022, value for money has been at the heart of our cruises. Flights, transfers, gratuities and port charges; we think of everything to bring you the very best value for money.

Here’s a look at what you can expect on an Emerald Cruises vacation:

  • All airport transfers
  • All on-board meals
  • Complimentary wine, beer and soft drinks – to accompany lunch and dinner
  • Daily excursions, events and experiences – including EmeraldPLUS and EmeraldACTIVE
  • Knowledgeable local guides – to bring every destination to life in small groups
  • Complimentary on-board wi-fi
  • All airport taxes and port charges


Plus we include all gratuities.

Emerald Brexit Assurance
The EmeraldEXPERIENCE
Emerald Brexit Assurance
There’s nothing quite like an Emerald Cruises holiday. Innovative ships and luxurious yachts, generous inclusions and meticulously-planned itineraries showcasing the very best of Europe make our journeys truly exceptional. It’s no wonder we’ve been named Best River Cruise Line for Value in Cruise Critic’s Editors’ Picks five years running.
The assurance of a global brand presence
We are part of the global Scenic Group, which is committed to maintaining outstanding levels of service, wherever and whenever you travel with us. From our inspiring excursions to our exemplary beverages and cuisine, we partner with businesses and suppliers across the world to bring you the very finest in European and South East Asian cruising, so you can rest assured that your holiday is safe and you’re travelling with the best.
 
What’s more, we’re accredited by ABTA, ATOL and IATA, meaning your money’s in safe hands when you choose to book with us. These trusted industry bodies govern our service to ensure we provide the quality and value we promise.
Emerald Brexit Assurance
Terms and conditions: ‡ Flexible Booking Policy: To ensure guests can book with confidence, for all new 2022/2023 bookings Scenic Group are including a Flexible Booking Policy which allows guests to defer travel and transfer to an alternate departure or itinerary or cancel up to 60 days prior to travel, with no Scenic Group fees (3rd party fees may apply). For cancellations, the value of the booking will be applied as a Future Travel Credit (FTC) which is valid for 24 months.  This flexible booking and cancellation policy excludes Russia, South America, Australia and New Zealand land touring. Please note, final payment due date will remain as per booking conditions; however, this flexible policy allows changes to be made up to 60 days prior to travel. 

^Free Deposit Protection Plan is available on 2021 & 2022 European and Southeast Asia river cruises for new bookings made from 01 November 2020. This offer applies to new bookings only as is not applicable for re-bookings made with a Future Travel Credit voucher. Free Deposit Protection Plan is not available on our Russia cruises. 
The Platinum Protection Plan (“PPP”) is available for new river and ocean cruising bookings for travel after 1 January 2022 for Scenic and Emerald Cruises (“Eligible Booking”). By adding this plan, you are covered if you unable to travel due to health reasons, or your travel plans are impacted by COVID-19, up to 31 days prior to departure with a 100% refund (less airline cancellation fees and PPP cost), or a 70% refund between 15 and 30 days prior to departure (less PPP cost).  The PPP must be purchased together with the Eligible Booking at time such booking is made and may not be added at a later date. The PPP is provided at a cost of $395 per person per river cruise, $495 per person per cruise on Emerald Cruises yacht cruising and $595 per person per cruise on Scenic Eclipse voyages (“PPP Fee”).  The PPP is not available on Russian cruises, Russian cruise tours, Amazon and Galapagos cruises or land tours and the PPP is also not available to new bookings using a Future Travel Credit. Full Terms and Conditions click here.